If you’d like to cancel your account indefinitely, follow these steps:
- Once logged in, navigate to the letter icon in the upper right-hand corner of the page (for mobile users, click the list icon on the top left of the page)
- Click on the My Account page
- Navigate to Account Settings, and to the right of your subscription status, click “Change”
- Scroll to “Cancel My Account”
- Complete the short survey and follow cancelation instructions to complete
As an alternative to permanently canceling, we offer the option to pause upcoming orders for up to ten weeks. You can accomplish this by selecting the “Pause” option instead of the cancellation option.
As a reminder, the deadline for making changes to your orders is 11:59 PM EST on the Tuesday one week prior to your next shipment. If the steps are not followed to cancel or pause your account before this deadline, you will be confirmed for one final delivery.